EM-IT Technologies (Pty) Ltd respects your personal information. We are dedicated to protecting the Privacy and Confidentiality of your personal information complicit with the Protection of Personal Information Act, 2013 (No. 4 of 2013).

The purpose of this policy is to describe to you what information EM-IT Technologies (Pty) Ltd collects from you, how we use it and how we protect it. This policy should be read together with our Terms and Conditions and other Notices and is not intended to override such Terms and Conditions and other Notices.

THE PERSONAL INFORMATION WE COLLECT ARE:

IDENTIFICATION INFORMATION:

Individual: Name, Surname, Identification number, Physical address, Contact number, Email address.

Company: Name, Registration number, Physical address, Contact number, Email address.

FINANCIAL INFORMATION:

Bank Account details:Name of bank, Name of account holder and Account number.

Bank Statements.

OTHER INFORMATION:

Profile data which includes your username and password.

Usage data about how you use our website and services and all your connected devices.

Technical data includes internet protocol (IP) address, your login data and other technology on the devices you use to access our website.

Statistical data about our website including amount of visits, searches done for our company and the links clicked on while visiting our website.

We do not collect any Special Personal Information about you.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

Direct interactions, through email, telephone or face to face correspondence.

Use of our online website.

Based on your usage of our services.

WE USE AND PROCESS YOUR INFORMATION TO:

Identify and verify you.

Enter into contract with you and provide you with our wireless internet services as required by you.

Do the wireless internet service installation at your physical address.

Register you as a new customer.

Collect and recover money owed to us.

Refund money due to you.

Communicate with you regarding our service delivery, current and new products, billing information, customer support and quality control.

Share information to our third parties with whom we have an underlying contractual relationship in order to provide a service to you.

DATA SECURITY

We have put in place reasonable technical and organisational measures to secure the integrity and confidentiality of your personal information in order to prevent the loss of, damage to or unauthorised destruction of personal information and unlawful access to or processing of personal information.

In addition, we limit the access to your information to a select few authorised employees and third party service providers who will only process your information on our instruction and they are subject to a duty of confidentiality.

CHILDREN’S POLICY

We do not knowingly collect information from children under the age of 13 or target the service to children under 13.

RETENTION OF RECORDS

We will keep record of your personal information for as long as:

Necessary to achieve the purpose for which the information was collected and processed.

We need it to provide our services to you.

We need it to uphold the contract between you and us.

We are legally required by law for income tax purposes.

YOUR RIGHTS TO ACCESS YOUR PERSONAL INFORMATION

You have the right to:

Request a copy of the information we have on record of you.

Request changes or corrections to the information we have on record of you.

Request that your information be deleted or destroyed. Please note that this may not always be possible due to specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing your information. You can ask us to stop using your information. You also have the right to object where we are processing your personal data for direct marketing purposes or where you have given your consent for the specific processing and you want to retract your consent. Retracting your consent does not invalidate your information we lawfully processed while we had your consent to do so.

Request the restriction of processing. When you ask us to suspend the processing of your personal data, for example if you want us to establish the accuracy thereof or the reason for it.

If you have any of the above requests, feel free to send an email with your request to admin@emit.co.za.

GENERAL INFORMATION

We reserve the right to make changes to this Privacy Policy at any time. This is the latest version of our Privacy Policy and replaces any proceeding Privacy Policy on our website at www.em-it.co.za .

Our Information Officer is Stephanie Le Cordeur.

Should you have any queries please send an email to stephanie@em-it.co.za.

You have the right to lodge a complaint with the SA Information Regulator at: https://justice.gov.za/inforeg/